At Healing Point, we are committed to providing a seamless, professional, and high-quality experience for all our clients. Please read our booking policy carefully to ensure a smooth and enjoyable visit.

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1. General Terms

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• By making a booking, you acknowledge and accept all the terms and conditions set out in this policy.

• Bookings are subject to availability and are only confirmed upon receipt of a confirmation email.

• We reserve the right to modify, amend, or cancel bookings due to unforeseen circumstances, including but not limited to operational constraints, health and safety concerns, or force majeure events.

• Clients are responsible for reviewing and understanding the terms before finalising a booking.

• Clients must not engage in fraudulent, misleading, or disruptive activities when using our online booking system.

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2. Booking Process

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• Bookings can be made online via our website at www.healingpointglasgow.com, over the phone, or via text.

• A confirmation email will be sent upon successful booking. If you do not receive this, please contact us immediately to verify your appointment details.

• Clients are responsible for providing accurate and complete personal information when booking.

• Walk-ins are not accepted; all appointments must be scheduled in advance.

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3. Payment Terms

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• Full prepayment is required for online bookings unless otherwise stated.

• We accept credit/debit cards, bank transfers, and other approved online payment methods.

• Failure to complete payment within the specified timeframe may result in automatic cancellation of the booking.

• Additional services requested during the session must be paid in full before departure.

• All transactions are processed securely, and we do not store payment details for security purposes.

• Stored payment methods, if used, are securely processed in compliance with industry security standards.

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4. Cancellation & Rescheduling Policy

• Clients must provide at least 24 hours’ notice for cancellations or rescheduling.

• Cancellations made with less than 24 hours’ notice and no-shows will be charged 100% of the service fee.

• Clients may reschedule their appointment up to 30 days after the original booking date, subject to availability.

• If you cannot attend your appointment, please contact us as soon as possible to discuss alternative arrangements.

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5. Late Arrival Policy

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• To respect all clients’ scheduled appointments, we kindly ask that you arrive at least 10 minutes early for your session, so you have enough time to complete the consultation form and prepare yourself for receiving treatment.

• If you arrive late, your session will still end at the originally scheduled time to avoid disruptions to other clients.

• Late arrivals exceeding 15 minutes may result in cancellation of the appointment, and you will be charged the full service fee.

• Frequent late arrivals may lead to future booking restrictions or refusal of service.

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6. Missed Appointment Policy

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• Appointments missed without prior notice will be considered a missed appointment.

• Missed appointments are subject to a 100% charge of the reserved service price.

• Clients with repeated missed appointments may be required to prepay in full for future bookings or may be refused service.

• If an emergency prevents you from attending, please contact us as soon as possible.

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7. Consultation Form Requirement

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• Clients must complete a consultation form with accurate and up-to-date information before each appointment.

• This form helps ensure the safety and suitability of the treatment.

• Failure to complete the consultation form may result in the appointment being cancelled, with the full service fee still applicable.

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8. Special Requests & Requirements

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• Any special requests (e.g., dietary, accessibility needs) should be communicated at the time of booking.

• While we will do our best to accommodate requests, we cannot guarantee availability.

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9. Personal Hygiene Policy

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• Clients must maintain good personal hygiene when attending their appointment.

• If a client has a contagious skin condition, open wounds, or strong body odour, we reserve the right to refuse service.

• Clients exhibiting poor hygiene may be asked to reschedule their appointment without a refund. In severe or repeated cases, we reserve the right to permanently refuse service.

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10. Health Risk Policy

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• Clients must disclose any relevant medical conditions before booking. This includes, but is not limited to:

  • High blood pressure

  • Heart disease

  • Infectious diseases (e.g., tuberculosis, COVID-19, hepatitis)

  • Skin conditions (e.g., fungal infections, open wounds, contagious rashes, eczema, and severe dry skin conditions)

  • Autoimmune disorders (e.g., lupus, multiple sclerosis)

  • Recent surgeries, fractures, or major injuries

  • Severe varicose veins

  • Organ failure or transplant recovery

  • Blood clotting disorders or history of stroke

  • Severe migraines or chronic pain conditions

  • Cancer or undergoing chemotherapy

  • Fever, flu-like symptoms, or recent viral infections

• If you have any concerns, please consult a healthcare professional before booking.

• We reserve the right to decline service if a condition may be aggravated by massage therapy or poses a risk.

• Massage services are not available for pregnant clients.

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11. Ethical Conduct & Behaviour Policy

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• We uphold a zero-tolerance policy for any inappropriate, disrespectful, or disruptive behaviour.

• Clients are expected to behave in a respectful manner towards staff and other clients at all times.

• Any form of harassment, inappropriate comments, or misconduct will result in immediate termination of the session and refusal of future bookings.

• We reserve the right to report any unlawful behaviour to the appropriate authorities.

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12. Limitation of Liability

• Healing Point is not liable for any adverse effects, injuries, or dissatisfaction that may arise from treatments.

• Clients assume full responsibility for their well-being and are encouraged to consult their healthcare provider if needed.

• We are not responsible for pre-existing conditions or underlying health issues that may be affected by treatment.

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13. Links to Third-Party Services

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• Healing Point is not responsible for the content, policies, or actions of any third-party websites linked to our booking platform.

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14. Review & Feedback Policy

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• Clients may receive an email requesting feedback after a completed appointment.

• By submitting a review, you consent to its potential publication on our website or marketing materials.

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15. Cleanliness Policy

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• Hygiene is our top priority, and we take every precaution to maintain a clean and safe environment.

• All linens are fresh and clean and are replaced before each client.

• We never reuse linens that have already been used.

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16. Property & Personal Belongings

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• Clients are responsible for their personal belongings while on our premises.

• While we strive to maintain a secure environment, we cannot be held liable for loss, theft, or damage to personal property.

• Items left behind will be stored for a limited period; if unclaimed, they may be responsibly discarded.

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17. Contact Information

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• All bookings and enquiries should be directed to our remote receptionist.

• Email: info@healingpointglasgow.com

• Phone/Text: +447893936614

• Please contact us during business hours, and we will respond as promptly as possible.

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By proceeding with your booking, you confirm that you have read, understood, and agreed to all terms and conditions outlined in this policy. If you have any questions or concerns, please contact us before finalising your booking.